The dining room and main lounge are both located on the ground floor. There is also a first floor communal social area for residents and extended family to meet with their loved ones as well as hosting activities. Families are welcome to use these spaces too when they visit, including if they wish to host special occasions for their relatives.
The secure wheelchair-friendly landscaped garden, which has both paved and grassed areas, raised flower beds, and sensory beach area is accessed from the main lounge.
The main lounge is used for several activities including Bible devotional times and other activities such arts and crafts.
Relatives and friends are welcome to visit at any time during the day and there is the opportunity for them to purchase a meal in the home if they wish to do so, by prior arrangement.
The Registered Care Manager, who is regulated by the Care Quality Commission, and Business and Facilities Manager are responsible for the dedicated team of over 40 staff members.
Typically, Furze Hill House has up to six carers and one team leader senior carer on shift every day and there are three carers on shift overnight.
We also have an Activities Leader, Maintenance Officer, Support Services Supervisor and Housekeepers who work in different parts of the home – four in the kitchen and a team of five carrying out cleaning throughout the home and within the laundry a laundry service. This team ensures that the home is always clean and well-presented and that those who live with us have a well-laundered wardrobe.
Pilgrims’ Friend Society puts in place excellent staff training, ensuring staff are equipped to the highest standards both in person and via our online learning portal, Access LMS. This allows staff to access National Vocational Diplomas alongside their in-house training. To keep those who live with us safe, we also provide all care staff training in Manual Handling to Level 2 which is accredited by the Royal Society for the Prevention of Accidents (RoSPA).
We are supported by a central team consisting of Operations, Property Services, Finance, Marketing and Communications, and Human Resources.
