Our values are at the heart of what we do at Pilgrims' Friend Society. They guide the way we think, inform the way we face the world, instruct the actions we take and define the work that we do.

  • Compassion

    Compassion is at the centre of how we engage with older people, guiding every interaction and inspiring us to serve with genuine care. Compassion motivates us to serve older people, relieve any discomfort we can, and build loving relationships based on empathy and respect. We get alongside people, showing grace to those who are struggling, and take action to ease people’s burdens. We are also committed to finding new ways to care well for older people as they, or their circumstances, change.

  • Community

    Community is vital for human flourishing, fostering the strong connections that enable people to thrive. We priortise building community, understanding that older people do well when they interact with others, enabling them to live happier, healthier lives. We are a community of people who share life together, celebrating victories and supporting each other during challenging times. We’re also committed to building relationships with the wider community, sharing what we do and our vision for the future.

  • Transparency

    Being honest and transparent is essential for accountability and building trust as we work towards our goals. We are honest and open about the challenges we face and when we are looking for solutions. We listen respectfully to each other, disagree without conflict, and use mistakes as opportunities to learn and grow.

  • Excellence

    We strive for excellence in our work. The best quality work is our priority, and going above and beyond is our everyday standard. We believe older people deserve the best care, so we always go the extra mile to give it. We steward our resources carefully and take every opportunity to develop and improve what we do.

    • You can download more on our values here:

    Values booklet

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    Whether in a care home, a housing scheme, or elsewhere these values help guide the way we connect with people, the way we respond to those in our care, and the way we plan for the future.

    Stephen Hammersley, CEO, Pilgrims' Friend Society

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