You do not have to be a Christian to live in our care homes but all our communities are rooted in the Christian faith and are ideally suited to those who are Christians or who welcome being part of a Christian home.
Our housing schemes are all for those with a Christian faith.
We are supported by and have links to the local churches in each area.
To live in a care home you need to be over the age of 65 and have had a care needs assessment. To live in one of our housing schemes, you need to be over the age of 60.
All our housing schemes are just for those who have a Christian faith.
Yes – we welcome applications from married couples. Arrangements vary from place to place, and specific information is available from each location.
Our housing schemes all cater for couples, subject to availability.
The best way to arrange a visit is to get in touch directly with the home or housing scheme that you’re interested in. You can telephone the home or scheme and ask to speak to the manager, or you can email the home and someone will get back to you at a time that is convenient to you.
Prior to admission, our residents receive a full and comprehensive care needs assessment. The aim of this assessment is to identify what the individual care needs are and ensure that we are able to meet these needs. There is also a trial period so you can decide if you wish to make this your permanent home and we can continue to develop your care plan.
The cost of your care will depend on the care home and the level of your care needs. When you make an enquiry about living with us the manager will be able to advise you about approximate costs once your care needs have been assessed.
Yes. We are a family at Pilgrims’ Friend Society and as such we try to find out about all our residents so that we can celebrate special occasions with them, including birthdays, wedding anniversaries and other special occasions. We also mark other important festivals and dates such as Remembrance Day.
Activities include anything from craft including card making, cooking and painting to recreations such as music and movement, musical expression and pampering. We encourage residents to stay active and can support with exercises to various levels including chair exercises. Our homes employ an Activity and Community Engagement Facilitator who oversees the social life at the home and welcome residents’ input into the social diary.
Yes, your personal items will be collected, laundered, and returned to you.
Although all rooms are fully furnished, we believe it is important that residents enjoy a feeling of homeliness, so you are encouraged to personalise your room with your own belongings. The Manager and Maintenance Officer will support you, to ensure the room is big enough for your belongings and it will be safe for you to move around.
Most of our homes have en-suite facilities, and you can find specific information from each home.
Yes, all those who live with us have their own bedroom. If requested, you may have a key for your door, and we supply lockable space in each room.
Most of our homes have facilities for visitors to stay overnight, there is a daily charge for this service, which your manager will duly advise.
Relatives and friends are very welcome to visit any time during the day and participate in events. There is also the option, by prior arrangement, to purchase a meal for your visitor if their visit is during a mealtime. We also allow evening visiting and overnight when residents are unwell and would value the support of a relative, particularly when a resident is at the end of their life. We provide communication with families that are unable to visit via video call telephone calls wherever possible.
All homes have a Catering Manager who develops the menus with consultation from the residents. The Catering team are on duty seven days a week and freshly prepare the meals daily. You may ask for a sample menu when you inquire about the home should you wish.
Yes, we have a Pilgrims’ Friend Society Wellbeing and Dementia Lead who oversees our training for all staff and is available to support the homes with any advice or further training.
This would normally be done by yourself or your family but if asked then we have a list of local health professionals and will help you register with the relevant service as and when required. In cases where you are unable to travel, a home appointment may be possible.
Yes, if the care home is in the GPs catchment area but arrangements for GPs and care homes differ around the country. You can find out more from the home.
Yes, each care plan covers everything relating to the individual's personal care, including their social interests, hobbies and spiritual and cultural needs. The plans are regularly reviewed by residents/their representatives and named senior staff, to monitor the need for changes and to ensure that your needs are being met.
If your care needs change over time, our care team will work with you and/or your representative(s) to adapt your care package, to ensure you receive the right level of care and continue to enjoy life to the full- this is reviewed every three months as part of your care plan. If your care goes beyond what we can safely deliver we will support you to move to a suitable home which can deliver the level of care you require ongoing, this will be done with the support of your Registered Care Manager.
No. There is an ‘occupational requirement’ for senior staff to be Christians as our care homes are Christian communities, providing Christian care. Care and other domestic staff are often Christians but there is no legal requirement for them to be Christians.
All senior staff, including the Registered Manager, must have a relevant qualification in either social care, nursing or housing. There are different categories of carers, some require a qualification in care and a minimum level of experience, whilst others coming in at the entry level do not require any qualification or experience as training is provided on the job. Non-qualified carers are always supervised whilst carrying out caring tasks and have to complete the Care Certificate within their induction period.
Some of our housing schemes have a guestroom on site but please check with the relevant manager for more information.
No, we have a no pet policy.
Yes, all delivery services deliver to us.
Your council tax is not included in our service charges and you will need to make your own arrangements with the local council.
You will need to make arrangements with your own provider for your property.
No, you are able to bring your own furniture.
Yes, your visitors are welcome at any time. When you move in, we will explain how to give your visitors access.
Yes, for those renting a property with us we ask for a deposit of one month’s rent in advance. This is refunded at the end of the agreement or used for any repairs.
For those buying a property as a leasehold, we require a £500 deposit.
All our properties and sites are non-smoking.
